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Terms and Conditions

Terms and Conditions of Trade


1. Definitions

In these Terms:

ACL means the Australian Consumer Law Schedule of the Competition and Consumer Act 2010 (Cth) and its associated Regulations as amended;

Agreement means any agreement for the provision of goods or services by the Supplier to the Customer;

Consumer is as defined in the ACL and in determining if the Customer is a consumer, the determination is made if Customer is a consumer under the Agreement;

Confirmation of Acceptance means the written acceptance of the Order by an authorised officer of the Supplier in accordance with clause 2.4;

Customer means the person, jointly and severally if more than one, acquiring goods or services from the Supplier;

Goods means goods supplied by the Supplier to the Customer as described on the tax invoice;

GST means the Goods and Services tax as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth) and its associated Regulations as amended;

Order means an offer by a Customer to purchase goods and services from the Supplier;

PPSA means the Personal Property Securities Act 2009 (Cth) and its associated Regulations as amended;

Services means services supplied by the Supplier to the Customer;

Supplier means Ivoclar Vivadent Pty Ltd (ACN 004 280 273); and

Terms means these Terms and Conditions of Trade.

2. Basis of Agreement

2.1.      Unless otherwise agreed by the Supplier in writing, the Terms apply exclusively to every Agreement and cannot be varied or replaced by any other terms, including the Customer’s terms and conditions of purchase (if any).

2.2.      Any quotation provided by the Supplier to the Customer for the proposed supply of goods or services is:

(a)        valid for 30 days;

(b)        an invitation to treat only; and

(c)        only valid if in writing.

2.3.      The Terms may include additional terms in the Supplier's quotation, which are not inconsistent with the Terms.

2.4.      An Agreement is accepted by the Supplier when the Supplier accepts, in writing or electronic means, an offer from the Customer or provides the Customer with the goods or services.

2.5.      The Supplier may refuse to accept any offer.

2.6.      The Customer must provide the Supplier with its specific requirements, if any, in relation to the goods and services.

3. Pricing

3.1.      Prices quoted for the supply of goods and services include GST and any other taxes or duties imposed on or in relation to the goods and services.

3.2.      If the Customer requests any variation to the Agreement, the Supplier may increase the price to account for the variation and will take all steps to ensure that any variation is communicated to the Customer.

3.3.      Where there is any change in the costs incurred by the Supplier in relation to goods or services, the Supplier may vary its price to take account of any such change, by notifying the Customer.

4. Payment

4.1.      Unless otherwise agreed in writing:

(a)        Subject to 4(1)(b), full payment for the goods or services must be made within 30 days from the date of the tax invoice.

(b)        The Supplier reserves the right to require payment in full on delivery of the goods or completion of the services.

4.2.      Payment by cheque is not deemed made until the proceeds of the cheque have cleared.

4.3.      The Supplier may at its discretion demand immediate settlement of credit accounts, should the balance of the account exceed the Customer’s normal trading terms.

4.4.      Payment terms may be revoked or amended at the Supplier’s sole discretion immediately upon giving the Customer written notice. If the Supplier provides the Customer with written notice of its revocation or amendment to the payment terms, the Customer may elect to withdraw its order by providing written notice to the Supplier.

4.5.      The time for payment is of the essence.

4.6.      In the case of a material breach by a Customer, the Customer will be liable for all costs (including legal costs), charges, commissions, fees and disbursements incurred by the Supplier in recovery of any goods supplied and all unpaid accounts, including charges for any dishonoured payments received.

5. Payment Default

5.1.      If the Customer defaults in payment by the due date of any amount payable to the Supplier, then all money which would become payable by the Customer to the Supplier at a later date on any account, becomes immediately due and payable without the requirement of any notice to the Customer, and the Supplier may, without prejudice to any of its other accrued or contingent rights:

(a)        charge the Customer interest on any sum due at the prevailing rate pursuant to the Penalty Interest Rates Act 1983 (Vic) plus 2% for the period from the due date until the date of payment in full;

(b)        charge the Customer for, and the Customer must indemnify the Supplier from, all costs and expenses (including without limitation all legal costs and expenses) incurred by it resulting from the default or in taking action to enforce compliance with the Agreement or to recover any goods;

(c)        cease or suspend supply of any further goods or services to the Customer;

(d)        by written notice to the Customer, terminate any uncompleted contract with the Customer.

5.2.      Clause 5.1 may also be relied upon, at the Supplier's option:

(a)        where the Customer is a natural person and becomes bankrupt or enters into any scheme of arrangement or any assignment or composition with or for the benefit of his or her creditors or any class of his or her creditors generally; or

(b)        where the Customer is a corporation and, it enters into any scheme of arrangement or any assignment or composition with or for the benefit of its creditors or any class of its creditors generally, or has a liquidator, administrator, receiver or manager or similar functionary appointed in respect of its assets, or any action is taken for, or with the view to, the liquidation (including provisional liquidation), winding up or dissolution without winding up of the Customer.

6. Passing of Property

6.1.      Until the Supplier receives full payment in cleared funds for all goods and services supplied by it to the Customer, as well as all other amounts owing to the Supplier by the Customer:

(a)        title and property in all goods remain vested in the Supplier and do not pass to the Customer;

(b)        the Customer must hold the goods as fiduciary bailee and agent for the Supplier;

(c)        the Customer must keep the goods separate from its goods and maintain the Supplier’s labelling and packaging;

(d)        the Customer must hold the proceeds of sale of the goods on trust for the Supplier in a separate account with a bank to whom the Customer has not given security however failure to do so will not affect the Customer's obligation as trustee;

(e)        in addition to its rights under the PPSA, the Supplier may without notice, enter any premises where it suspects the goods are and remove them, notwithstanding that they may have been attached to other goods not the property of the Supplier, and for this purpose the Customer irrevocably licences the Supplier to enter such premises and also indemnifies the Supplier from and against all costs, claims, demands or actions by any party arising from such action.

7. Personal Property Securities Act

7.1.      Notwithstanding anything to the contrary contained in these Terms, the PPSA applies to these Terms.

7.2.      For the purposes of the PPSA:

(a)        terms used in clause 7 that are defined in the PPSA have the same meaning as in the PPSA;

(b)        these Terms are a security agreement and the Supplier has a Purchase Money Security Interest in all present and future goods supplied by the Supplier to the Customer and the proceeds of the goods;

(c)        the security interest is a continuing interest irrespective of whether there are monies or obligations owing by the Customer at any particular time; and

(d)        the Customer must do whatever is necessary in order to give a valid security interest over the goods which is able to be registered by the Supplier on the Personal Property Securities Register.

7.3.      The security interest arising under this clause attaches to the goods when the goods are collected or dispatched from the Supplier's premises and not at any later time.

7.4.      Where permitted by the PPSA, the Customer waives any rights to receive the notifications, verifications, disclosures or other documentation specified under sections 95, 118, 121(4), 130, 132(3)(d), 132(4), 135 and 157 of the PPSA.

7.5.      The Supplier and the Customer agree to contract out of and nothing in the provisions of sections 96, 125, 129, 142 and 143 of the PPSA will apply to these Terms.

7.6.      To the extent permitted by the PPSA, the Customer agrees that:

(a)        the provisions of Chapter 4 of the PPSA which are for the benefit of the Customer or which place obligations on the Supplier will apply only to the extent that they are mandatory or the Supplier agrees to their application in writing; and

(b)        where the Supplier has rights in addition to those in Chapter 4 of the PPSA, those rights will continue to apply.

7.7.      The Customer must immediately upon the Supplier's request:

(a)        do all things and execute all documents necessary to give effect to the security interest created under this Agreement; and

(b)        procure from any person considered by the Supplier to be relevant to its security position such agreements and waivers (including as equivalent to those above) as the Supplier may at any time require. 

7.8.      The Supplier may allocate amounts received from the Customer in any manner the Supplier determines, including in any manner required to preserve any Purchase Money Security Interest it has in goods supplied by the Supplier.

7.9.      For the purposes of section 275(6) of the PPSA, the parties agree and undertake that these Terms and any information pertaining to the sale of goods and details of the goods shall be kept confidential at all times.  Neither party may disclose any information pertaining to these Terms or the sale of the goods, except as otherwise required by law or that is already in the public domain.

8. Risk and Insurance

8.1.      The risk in the goods and all insurance responsibility for theft, damage or otherwise will pass to the Customer immediately on the goods being delivered to the Customer or taken from the Supplier’s premises.

8.2.      The goods are sold to the Customer on the basis that the Customer has obtained all necessary licenses or permits under all relevant laws and regulations in relation to the goods.

8.3.      The Customer assumes all risk and liability for loss, damage or injury to persons or to property of the Customer, or third parties arising out of the use, installation or possession of any of the goods sold by the Supplier, unless recoverable from the Supplier on the failure of any statutory guarantee under the ACL.

9. Performance of Agreement

9.1.      Any period or date for delivery of goods or provision of services stated by the Supplier is an estimate only and not a contractual commitment.

9.2.      The Supplier will use its reasonable endeavours to meet any estimated dates for delivery of the goods but will not be liable for any loss or damage suffered by the Customer or any third party for failure to meet any estimated date.

9.3.      If the Supplier cannot complete the services by any estimated date, it will complete the services within a reasonable time.

10. Installation

10.1.   The cost of installation or any related compliance test is not included in the price of the goods unless it is specified in the Order and approved in our Confirmation of Acceptance of the Order.

10.2.   Only the Suppliers authorized technicians are permitted to install, maintain, service and repair the Goods where it is necessary to comply with the warranty of the manufacturer.

10.3.   If the Supplier needs to install the goods then the Supplier will not be liable for any costs or losses resulting from any delay in the installation.

11. Delivery

11.1.   Subject to clause 11.6, the Supplier will arrange for the delivery of the goods to the Customer.

11.2.   The Customer is responsible for all costs associated with delivery, including freight, insurance and other charges arising from the point of dispatch of the goods to the Customer to the point of delivery.

11.3.   The Supplier may make part delivery of goods or provision of services and the Supplier may invoice the Customer for the goods or services provided.

11.4.   The Customer indemnifies the Supplier against any loss or damage suffered by the Supplier, its sub-contractors or employees as a result of delivery, except where the Customer is a consumer and the Supplier has not used due care and skill.

11.5.   If delivery is attempted and is unable to be completed the Customer is deemed to have taken delivery of the goods.  The Customer is liable for storage charges payable monthly on demand.

11.6.   If agreed that the Customer will collect the goods:

(a)        the Customer must collect the goods with seven days of being advised they are ready;

(b)        if the Customer does not collect the goods within this time, the Customer is deemed to have taken delivery of the goods and is liable for storage charges payable monthly on demand.

12. Inspection

12.1.   The Customer must:

(a)        inspect the goods within 5 business days of delivery; and

(b)        notify the Supplier of any alleged damage or non-conformance with the specifications of the Agreement within 5 business days of delivery, otherwise the Customer will be deemed to have accepted the goods.

12.2.   If the Customer on-sells the goods prior to the expiration of the time periods set out in clause 12.1, the Customer is deemed to have accepted the goods.

 13. Licences & Permits

13.1.   Where an Order in a state or territory requires the Customer to hold a specific license, registration or permit the Customer acknowledges that the Supplier cannot deliver the goods until the Customer supplies the Supplier with a valid license registration or permit number.

13.2.   This will include but is not limited to X-Ray equipment and Schedule 2 goods as prescribed by the Australian Therapeutic Goods Administration.

14. Liability

14.1.   Except as the Terms specifically state, or as contained in any express warranty provided in relation to the goods or services, the Agreement does not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the goods or services or any contractual remedy for their failure.

14.2.   If the Customer is a consumer nothing in these Terms restricts, limits or modifies the Customer's rights or remedies against the Supplier for failure of a statutory guarantee under the ACL.

14.3.   If the Customer on-supplies the goods to a consumer and:

(a)        the goods or services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then the amount specified in section 276A(1) of the ACL is the absolute limit of the Supplier's liability to the Customer;

(b)        the goods or services are of a kind ordinarily acquired for personal, domestic or household use or consumption, payment of any amount required under section 274 of the ACL is the absolute limit of the Supplier's liability to the Customer;

how so ever arising under or in connection with the sale, installation, use of, storage or any other dealings with the goods or services by the Customer or any third party.

14.4.   If clause 14.2 or 14.3 do not apply, then other than as stated in the Terms or any written warranty statement the Supplier is not liable to the Customer in any way arising under or in connection with the sale, installation, use of, storage or any other dealings with the goods or services by the Customer or any third party.

14.5.   If the Customer accepts the Supplier’s delivery of incomplete goods and the Customer does not notify the Supplier in accordance with clause 12.1 above, the Supplier will not be liable for any indirect or consequential loss or expenses suffered by the Customer or any third party in respect of the incomplete goods, except to the extent of any liability imposed by the ACL.

14.6.   For the avoidance of doubt, in circumstances in which the goods supplied are unfinished goods in which the Customer or an agent of the customer performs further manufacturing, processing or finishing processes, or installation the  Supplier shall not be liable to the Customer for any fault or defect caused or contributed to by any such manufacturing processes, value adding processes, processing installation or finishing and the Customer further indemnifies and holds the Supplier harmless for all claims, losses, damages, actions, suits and demands (including any consequential and economic loss) from any third parties arising out of or in relation to such goods to the extent that such losses arise from any further manufacturing processes, value adding processes, processing or finishing.

14.7.   If the Customer provides goods to the Supplier for manufacturing purposes and the goods contain defects:

(a)        the Supplier shall not be held liable for any failure of the goods after the completion of the manufacturing process; and

(b)         the Customer indemnifies and holds the Supplier harmless for all claims, losses, damages, actions, suits and demands (including any consequential losses and economic loss) from any third parties arising out of or in relation to such losses to the extent that such losses are due to the defective nature of the goods provided by the Customer to the Supplier.

14.8.   The Supplier is not liable for any indirect or consequential losses or expenses suffered by the Customer or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party, except to the extent of any liability imposed by the ACL.

14.9.   The Customer acknowledges that:

(a)        it has not relied on any service involving skill and judgement, or on any advice, recommendation, information or assistance provided by the Supplier in relation to the goods or services or their use or application.

(b)        it has not made known, either expressly or by implication, to the Supplier any purpose for which it requires the goods or services and it has the sole responsibility of satisfying itself that the goods or services are suitable for the use of the Customer.

(c)        It has made its own enquiries about the suitability of the goods purchased for its use and has read and understood any specification listed .

14.10. Nothing in the Terms is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the sale of goods or supply of services which cannot be excluded, restricted or modified.

15. Cancellation

15.1.   If the Supplier is unable to deliver the goods or provide the services, then it may cancel the Customer's order (even if it has been accepted) by written notice to the Customer.

15.2.   The Supplier may cancel the Customer’s order if the Customer becomes bankrupt or insolvent or has a liquidator, administrator or similar functionary appointed in respect of its assets.

15.3.   No purported cancellation or suspension of an order or any part of it by the Customer is binding on the Supplier once the order has been accepted.

15.4.   If the Supplier accepts a cancellation by the Customer, then the Customer is liable to reimburse the Supplier for all of the Supplier’s costs and expenses incurred in respect of the Agreement up to the date of cancellation.

16. Shortages and Exchanges

16.1.   Subject to clause 16.2 and 16.3, the Supplier will not be liable for any shortages, damage or non-compliance with the specifications in the Agreement unless the Customer notifies the Supplier with full details and description within 5 business days of delivery otherwise the Customer is deemed to have accepted the goods.

16.2.   When any shortages, claim for damaged goods or non-compliance with the Agreement specifications is accepted by the Supplier, the Supplier may, at its option, replace the goods, or refund the price of the goods.

(a)   subject to clause 16.3, the Supplier will not under any circumstances accept goods for return that:

(i)    have been specifically produced, imported or acquired to fulfil the Agreement;

(ii)   are discontinued goods or no longer stocked by the Supplier;

(iii)  have been altered in any way;

(iv)  have been used;

(v)   have passed the expiry date for the goods while in the possession of the Customer; or

(vi)  are not in their original condition and packaging.

16.3.   If the Customer is a consumer, nothing in this clause 16 limits any remedy available for a failure of the guarantees in sections 56 and 57 of the ACL.

17. Force Majeure

17.1.   The Supplier is not liable in any way howsoever arising under the Agreement to the extent that it is prevented from acting by events beyond its reasonable control including, without limitation, industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, acts or threats of terrorism or war. If an event of force majeure occurs, the Supplier may suspend or terminate the Agreement by written notice to the Customer.

 18. Miscellaneous

18.1.   The law of Victoria from time to time governs the Terms.  The parties agree to the non-exclusive jurisdiction of the courts of Victoria, the Federal Court of Australia, and of courts entitled to hear appeals from those Courts.

18.2.   The Supplier’s failure to enforce any of these Terms shall not be construed as a waiver of any of the Supplier’s rights.

18.3.   If a clause is unenforceable it must be read down to be enforceable or, if it cannot be read down, the term must be severed from the Terms, without affecting the enforceability of the remaining terms.

18.4.   A notice must be in writing and handed personally or sent by email, facsimile or prepaid mail to the last known address of the addressee.  Notices sent by pre-paid post are deemed to be received upon posting.  Notices sent by facsimile or email are deemed received on confirmation of successful transmission.

18.5.   The parties must comply with the Australian Privacy Principles in connection with any personal information supplied to it in connection with this Agreement.

Terms and Conditions of Website Use


Ivoclar Vivadent, AG (hereinafter "Ivoclar Vivadent") maintains this site (the "Site") for your personal information, education and communication. By accessing and browsing the Site, you accept, without limitation or qualification, the following Terms and Conditions:

1. Everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided herein without the written permission of Ivoclar Vivadent. Ivoclar Vivadent neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Ivoclar Vivadent;

2. Ivoclar Vivadent uses reasonable efforts to report information accurately and comprehensively on the Site. Ivoclar Vivadent assumes no liability or responsibility for any errors or omissions in the content of the Site, including the accuracy, completeness, timeliness, reliability or availability of any information you receive as a result of your use of the Site;

3. Ivoclar Vivadent, the publisher of this Site, is not liable for direct or indirect damages, including lost profits, arising out of your access to or use of, the Site. Everything on the Site and data available to you through the Site is provided to you "AS IS". Ivoclar Vivadent also assumes no responsibility, and shall not be liable, for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, video or audio from the Site;

4. Any unauthorized use of the images, videos, etc. on the Sites may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes;

5. The trademarks, logos and service marks displayed on the Site are Trademarks of Ivoclar Vivadent or others as designated. Nothing contained on the Site should be construed as granting any license or right to use any mark or logo displayed on the Site. Your misuse of any content on the Site is strictly prohibited;

6. Ivoclar Vivadent is not responsible for the content of any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk;

7. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law;

8. Software from this Site may be further subject to laws, rules and regulations;

9. This Site is subject to ongoing modifications and additions, which serve to up-date and enhance the information and functions offered;

10. You may be asked questions that require you to reveal personal information. Answering these questions is optional and your answers will be used to provide you with individual customer care, to send you product news and to offer services to you. The information submitted by you will be stored in accordance with the regulations governing the protection of data;

11. You may download material displayed on the Site for noncommercial, personal use only. You may not, however, use the content of the Site for public or commercial purposes, including the text, images, audio and video without Ivoclar Vivadent's written permission; and

12. This is the only understanding and agreement we have regarding your use of the Site. It supersedes all other communications or agreements we may have had prior to this Agreement.